BusinessObjects User Guide

The reporting tool available within WellSky Community Services (formerly ServicePoint) is called BusinessObjects. BusinessObjects is the module utilized to generate custom reports from the data recorded in the HMIS. This guide is intended to provide a basic overview of the system, as well as provide links to guides on how to use different parts of BusinessObjects.

Looking for ART? BusinessObjects replaced ART (Advanced Reporting Tool) in August 2022.

BusinessObjects User Guide

- Data Warehousing

- User Interface

- Troubleshooting

Locating Reports in the Folder System

Setting Prompts in Reports

Running a Report in "View" Mode

Running a Report in "Schedule" Mode

Viewing Previously Scheduled Reports

Data Warehousing

BusinessObjects reports are built from a "data warehouse" which rebuilds overnight Monday through Saturday, as well as midday Monday through Friday. The start times of the overnight rebuilds vary based on several factors, but the midday rebuilds are scheduled to start at 11 am central time. Warehouse rebuilds typically take up to 55 minutes to complete. Because BusinessObjects builds reports from a data warehouse, any changes that are made to data in WellSky Community Services will not be shown until after the data warehouse rebuilds. Users with BusinessObjects licenses can see when the last rebuild was by following this path: Folders > Public Folder, then look at the date and time refreshed on the row for the missouri_live_folder.

User Interface

Users can access BusinessObjects by clicking on the Reports menu on the left-hand side of the WellSky Community Services screen, followed by clicking on the tile that says "BusinessObjects" within the custom reports section. When this tile is clicked, a new tab will open in the browser with the BusinessObjects BI Launch Pad in it. In the Launch Pad, there are three different tiles, plus some additional feature buttons, as shown in the screenshot below.

Important! Due to a minor bug in the current version of BusinessObjects, you may have more buttons appear on your BI Launch Pad than are shown below. In the event this occurs, use only the buttons identified in this guide. We have not identified any other issues outside of the BI Launch Pad which affect general HMIS users with BusinessObjects licenses and this should not have any effect on your ability to use BusinessObjects.

A: Folders
Use this tile to open the folder structure and locate the individual report(s) you wish to run. Learn more.
B: Instances
Use this tile to open a list of reports you've previously scheduled. Learn more.
C: BI Inbox
Use this tile to open the inbox which contains all of the reports you have sent to yourself. Learn more.
D: BI Launch Pad
This menu can be utilized to flip between different open reports if you have more than one report open at a time.
E: Search Tool
This is intended to allow you to search for reports by name. Because there are a large number of reports available on the ICA Missouri site, this search tool may sometimes crash. ICA recommends using the Folders button to find and run reports instead.
F: Screen Refresh
This can be utilized to refresh your BusinessObjects Home Page if needed.
Note: This does not initiate a Data Warehouse rebuild. Click here to learn more about Data Warehousing.
G: Announcements
These are announcements that are made by SAP, the creator of BusinessObjects. ICA will not post any announcements here.
H: Web Assistant (User Guide)
This is a user guide made by SAP, the creator of BusinessObjects, which you are certainly welcome to utilize if you wish. However, ICA has built general guides available on this knowledge base (including this guide you're reading) which will frequently address your questions more directly and promptly.
J: User Settings
This button will show your initials (so the appearance will vary) and allows you to customize the appearance of your individual BusinessObjects account. You are welcome to play with the settings if you wish, but ICA has taken the time to set up each user individually in a manner that allows screenshots to be consistent with this guide, so ICA does not recommend making changes to the individual user settings.

Troubleshooting

HTML 500 Error

If, upon clicking on the BusinessObjects tile, you get a message about an HTML 500 error, just close the tab, then click on the BusinessObjects tile again. You should be able to log in. If you are not, please use the "Contact the Helpdesk" button in the lower right-hand corner of the screen to request assistance.

Freeze Up/Crash

In the event BusinessObjects freezes up or crashes, close the tab and then go back to WellSky Community Services (formerly ServicePoint) and click on the BusinessObjects tile again. If WellSky Community Services has also frozen up or crashed, you may need to close both tabs. In that event, you can open up a fresh tab for WellSky Community Services and re-open BusinessObjects once you've logged into the system. If you still have difficulty, please use the "Contact the Helpdesk" button in the lower right-hand corner of the screen to request assistance.

Need Assistance?

If you have any other questions about how to use BusinessObjects or need assistance, please use the "Contact the Helpdesk" button in the lower right-hand corner of the screen to request assistance.