ICA MO Reporting Team Office Hours

Do you ever have questions about reports? Curious to know more about how they work or when to use what report? ICA Reporting Team wants to answer your questions. Every month, we will host Office Hours where you can ask any reporting question you have. You can attend for as long and as often as you like.

All Reporting Office hours will have an opportunity for users to ask reporting questions and receive individual support.

In addition, Reporting Office hours may also include presentations and discussions on:

Specific BusinessObjects or Canned reports
ICA dashboards
General data 101 training
Federal reports

Meeting Information

Reporting Team Office Hours are held at 11am on the 4th Wednesday of each month.

Meetings are held via Teams meetings. No need to register! The link is the same each month.

Click here for the recurring calendar invite

Below is an embedded table listing the agenda for each meeting along with a link to the recording. Some videos have a password - you can email the Help Desk to find it out.

Feedback

We want to hear from you! We want these sessions to be helpful to you as you work with data and reports in HMIS. We welcome your feedback on we did and any areas where we could improve.

We would appreciate if you would take a moment to fill out our feedback survey here.

Support for Reporting

Data and Report Request Form

Need custom data? Have a report feature enhancement you would like to request? For all custom data and report requests, see our custom request policy and request form here.

Help Desk Support

The ICA Missouri Help Desk (mohmis@icalliances.org) is here to help answer your questions.

What to include when emailing Help Desk?

In order to help them provide you with the best service, please include the following in your initial email:

The name of the report, whether it's a canned report (e.g., the CoC APR) or a BusinessObjects Report (e.g., -ROI Validation Report in the Data Quality and Completeness folder)
The prompt responses used
- best is to send a screenshot of the Additional Information tab of the report
The specific issues you are having - whether it's a client ID (NOT client names or other personally identifying information), column, or data element of concern

What will happen next?

Helpdesk staff will address 'Tier 1' level support, which includes things like:

"Is there a report that ...."
troubleshooting report prompts
reporting concerns resulting from data entry issues

Any issues that require additional attention will be escalated to the ICA Missouri Reporting Team.

Other Resources

Here are some resources on our Knowledgebase to get you started on HMIS reporting.

BusinessObjects ReportCollection

BusinessObjects User Guide

HUD's Eva Data Quality Tool

Canned Reporting in Community Services

Data Monitoring Reports Summary